We are deeply sorry if the item you received is not what you expected.
Unfortunately we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org within 3 days of your order being delivered. Include your order# and details of the item that is defective.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Please contact us immediately at: email@example.com